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How crickstake Handles Your Personal Data

At crickstake, your personal data is handled with care — from the moment you open an account to every transaction you make via UPI, Paytm or PhonePe.

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crickstake How crickstake Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Protection Team

If you have a question about how your data is stored, want to correct inaccurate details on your account, or wish to request deletion of your personal information, our team is ready to help. Reach us through any of the three channels below and we will respond within 72 hours of receiving your request.

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Email Our Privacy Team

Send a detailed request to our dedicated privacy address and we will confirm receipt within 24 hours. Include your registered account email so we can locate your record quickly and process your request without delay.

Live Chat on Site

Open the chat widget on any page of crickstake to speak directly with a support agent about your data. Live chat is available every day and agents can escalate privacy-specific requests to our data team immediately.

Written Request by Post

For formal data-access or deletion requests, you may write to our registered address. Please include your account details and the nature of your request. We aim to reply in writing within the statutory period allowed under applicable Indian law.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Every layer of our platform — from the login screen to your PhonePe withdrawal — is built to keep your personal data safe.

Data We Actually Collect

We collect your name, contact details, payment method identifiers (such as your UPI VPA), and transaction history. We do not collect more than we need to operate your account and process your activity on the platform.

Cookie Usage on crickstake

We use session cookies to keep you logged in and analytics cookies to understand how pages are used so we can improve them. You can manage cookie preferences through your browser settings at any time without affecting your account access.

Account Security Practices

Passwords are stored as salted hashes — we never store them in plain text. Two-factor verification is available on your account settings page and we recommend enabling it, especially if you use Paytm or PhonePe for frequent transactions.

Retention Periods

We keep account and transaction records for as long as your account is active, plus the period required by applicable financial regulations. Once that period expires, data is deleted or anonymised. You may request early deletion where law permits.

Who to Contact for Data Requests

Our designated data contact handles all access, correction and deletion requests. Reach them via email or live chat with your account email and a brief description of your request. We aim to confirm receipt within one business day.

Requesting Changes to Your Data

You have the right to correct inaccurate information we hold. Log into your account to update most details directly, or contact our privacy team for changes to identity-verified fields. We process corrections within five working days of verification.

Frequently Asked Privacy Questions

Below are the questions we hear most often about how crickstake handles your personal data. If your question is not covered here, our support team can raise it directly with our data protection contact.

We collect your name, email address, phone number, and the payment identifiers you use — such as your UPI VPA or Paytm number. We also log your device type, IP address and session activity to keep your account secure.

Transaction data is shared only with the payment processor handling that specific transfer. Those processors are contractually bound to use your data solely for processing the transaction and are not permitted to use it for any other purpose.

We retain account and transaction records for the period required by applicable financial regulations after account closure. Once that period expires, records are deleted or anonymised. You may request details about specific retention periods by contacting our privacy team.

Yes. Submit a data-access request via email or live chat with your registered account email. We will compile and send you a copy of your personal data within the timeframe specified under applicable law, usually within 30 days.

Contact our privacy team by email or live chat and request deletion. We will process your request where no legal obligation requires us to retain the data. We confirm completion in writing once the deletion or anonymisation is done.

We use session cookies for login continuity and analytics cookies to improve page performance. You can disable non-essential cookies through your browser settings. Disabling session cookies may affect your ability to stay logged in.

Reach our data protection contact via the email address or live chat listed on this page. If you remain unsatisfied after our response, you may raise the matter with the relevant authority under applicable Indian law.

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